Terms & ConditionsOPENING TIMES
Monday to Friday 9.00 am until 5.00pm
We sometimes actually go home at 5pm so please have your collection completed by 4.45pm at the latest. Outside opening times an answer phone service and our online ordering system are available.

NEW CUSTOMERS
To register, trade customers are required to provide bank and trade references. We are unable to break packs for unregistered customers, or to deliver to them. If in doubt, please ring us and we’ll guide you through our rules and regs.

CASH & CARRY and COLLATION
Collated and collected orders will attract an extra discount of 1%. Minimum Order for all collecting customers is an invoiced total of £50 excluding VAT. Please allow 24 hours for pre-pack orders. We will collate orders without notice as quickly as we can.

DELIVERIES
Delivery is free subject to a minimum invoiced total of £200 (inside Norwich Ringroad £100) excluding VAT. These amounts are calculated after out of stock items have been deducted so if you are skirting close to a minimum please be prepared to order alternative items. We will be pleased to phone you for your order. We need your order at 10.30 am on the working day before delivery. We are happy to add extra items to your order (just once please) but cannot do so after 3.00 pm on the day before delivery. This is because safe and legal delivery driving schedules and paperwork will have been finalised.
In order for claims for shortages and damaged goods to be allowed we require all deliveries to be checked and delivery notes signed. Signing ‘goods unchecked’ will not suffice. We ask that invoicing queries be notified to our office before the driver has left your premises and that customers do not make unauthorised adjustments to their payments. We can credit by phone and it is loads easier for everyone.

RETURNED GOODS
Goods should be accompanied by their appropriate invoice or debit note. If not returned, or informed, within three days, returns may not be accepted. We cannot credit for goods which are not returned to us or goods which have been priced up. Due to the nature of the goods some may contain impurities. It is the responsibility of the customer to ensure that the goods are suitable for their intended use as liability for consequential loss is not accepted. We reserve the right not to accept back goods which have been purchased in error.

PRICES
Prices include delivery. It isn’t always possible to keep to listed prices due to market and currency fluctuations, so we reserve the right to change prices although our policy is to keep such changes to a minimum. Please ask for up to date prices. Bulk prices are available by request.

DISCOUNTS
Available to trade customers only. Discounts are calculated at point of invoice, not at point of order, and are calculated on Goods Subtotal (excluding VAT and out of stock items). Our policy is to phone where possible notifying out of stocks and a temporary Goods Subtotal allowing adjustments to be made.

PAYMENT
Terms are strictly on collection or delivery of goods. Cheques may be accepted only by prior arrangement. Represented cheques will be charged at £10 and 2% of cheque value per representation. We reserve the right to charge interest where representation is not authorised immediately. Goods remain the property of Rainbow Wholefoods until paid for in full.

WAREHOUSE SAFETY
Customers are not allowed in the warehouse under any circumstances. There are some toys in the office for children where orange juice is also available for your offspring. Please help us to keep Rainbow Wholefoods a safe work environment by not entering the warehouse area and please do not feed the forklift drivers.

ORGANIC GOODS
We are Soil Association registered to pack and produce Organic foods. (No.P1545)

GM GOODS
As founders of Genetic Food Alert we comply with their requirements as to GM standards. Suppliers are requested to ensure that goods delivered are GM free. This requirement is restated on every order that we make.

SPECIALLY ORDERED PRODUCTS
These are goods which we don’t usually keep in stock and are indicated in the price list by a # symbol. They often have short dates/low volumes and this system allows us to offer the best possible dates after sale. We can only order whole cases and may need up to 14 days for stock to arrive. We will continue to keep your orders for these lines alive until you tell us to stop. These products are under constant review and we upgrade them to normal stock items whenever logistics permit. New retailers may find # a useful guide to the popularity of some products.